Navigating Difficult Conversations

Join us for the opportunity to get intimate and interactive. Claudia Ferryman will discuss strategies and techniques for navigating difficult conversations and show how dialogue is a framework for motivating staff and enhancing performance for organizational effectiveness. Dr. Kernaghan will highlight the positive experience St. Joseph’s Health Care and LHSC has encountered with Crucial Conversations® training and the success attributable to that training.

Date: December 3, 2009

Client: Canadian College of Health Service Executives

Speakers: Claudia Ferryman & Dr. Gillian Kernaghan

Location: University Club – 380 University Ave